Greeting messages, away messages and quick replies you can copy and paste into WhatsApp Business today, for shops, clinics, restaurants, real estate and schools. In English, Hindi and Tamil, with the exact steps to switch them on.
Updated 16 October 2026 · by the Wasab AI team at MTLabsThe free WhatsApp Business app has three built-in tools: a greeting message for new customers, an away message for when you are closed, and quick replies you insert with a shortcut such as /price. Copy a sample below, change the words in [brackets] and paste it in Settings, Business tools. For replies that answer specific questions on their own (price, location, timings), you need keyword auto-replies on the WhatsApp Business API.
All three tools live in the same place: open WhatsApp Business, go to Settings (on Android, tap the three dots first), then Business tools.
WhatsApp sends it when a customer messages you for the first time, or after 14 days without any messages.
A greeting message is the first impression. Say thanks, tell the customer what to send, and set an honest reply time.
Hi! Thanks for messaging [Business name]. How can we help you today? We usually reply within [15 minutes] between [10 am and 7 pm].
Hello and welcome to [Shop name]! Send us the product name or a photo and we will share the price and availability. Our store at [area] is open [10 am to 9 pm], Monday to Saturday.
Hi, thanks for contacting [Business name]. To book an appointment, please send: 1. Your name 2. Preferred date and time 3. The service you need Our team will confirm your slot shortly.
Hi! Thanks for reaching [Restaurant name]. Our menu: [link] For a table, send the date, time and number of guests. For delivery, order here: [link]
Hello, thank you for your interest in [Project name]! Reply 1 for 2 BHK details, 2 for 3 BHK details, or 3 to book a site visit. Our property advisor will call you within [2 hours].
Hi, thanks for contacting [Institute name]. Admissions for [2027] are open. Please share the student's name, class and your area, and our counsellor will call you back today.
An away message should say when you will reply, and offer something useful now: a link, a phone number for urgent cases, or a request for the details you will need.
Thanks for your message! We are closed right now. Our hours are [10 am to 7 pm], Monday to Saturday, and we will reply first thing when we open.
Hi! We are closed on [Sundays]. Your message is important to us and we will reply on [Monday] morning.
Happy [Diwali]! Our team is on holiday from [date] to [date]. We will reply to every message when we are back on [date]. For anything urgent, please call [phone].
Thanks for your patience! We are getting more messages than usual and will reply within [1 hour]. Meanwhile, you can see our products and prices here: [link]
We are on a short break and will be back at [2 pm]. Leave your question here and we will reply as soon as we are back.
Hi, I am away until [date] with limited access to WhatsApp. For anything urgent, please contact [name] on [phone].
Quick replies save typing on the questions you answer twenty times a day. The text in the title is the shortcut to set.
Thanks for asking! [Product] costs ₹[price] (including GST). Delivery in [city] takes [2 to 3] days. Shall I book it for you?
We are at [address], near [landmark]. Google Maps: [link] Open [10 am to 8 pm], Monday to Saturday.
You can pay by UPI to [UPI ID] or by card here: [payment link]. Please share a screenshot after paying so we can confirm your order.
Your order [#number] is confirmed and will be dispatched on [date]. Track it here: [link]
Thank you for choosing [Business name]! If you liked our service, we would love a Google review: [link]
Hi [name], just checking in on the quote we sent on [date]. Do you have any questions? Happy to help.
Sure! Please share a good time to call, and [name] from our team will call you.
How was your experience with us today? Reply with a number from 1 (poor) to 5 (excellent).
Reply in the language your customers write in. These match the English greeting, away and price samples above.
नमस्ते! [बिज़नेस का नाम] को संदेश भेजने के लिए धन्यवाद। हम आपकी क्या मदद कर सकते हैं? हम आमतौर पर [सुबह 10 से शाम 7 बजे] के बीच जवाब देते हैं।आपके संदेश के लिए धन्यवाद! अभी हम बंद हैं। हमारा समय [सुबह 10 से शाम 7 बजे], सोमवार से शनिवार है। खुलते ही हम आपको जवाब देंगे।पूछने के लिए धन्यवाद! [प्रोडक्ट] की कीमत ₹[कीमत] है। क्या हम आपका ऑर्डर बुक कर दें?வணக்கம்! [நிறுவனத்தின் பெயர்]-க்கு செய்தி அனுப்பியதற்கு நன்றி. உங்களுக்கு நாங்கள் எப்படி உதவலாம்? பொதுவாக [காலை 10 முதல் மாலை 7 மணி] வரை பதிலளிப்போம்.உங்கள் செய்திக்கு நன்றி! இப்போது நாங்கள் மூடியுள்ளோம். எங்கள் நேரம்: [காலை 10 முதல் மாலை 7 மணி], திங்கள் முதல் சனி வரை. திறந்தவுடன் பதில் அனுப்புவோம்.கேட்டதற்கு நன்றி! [பொருள்] விலை ₹[விலை]. உங்களுக்கு ஆர்டர் செய்யட்டுமா?The app's greeting and away messages fire for any message. They cannot read what the customer asked. A customer who types "price of the blue kurti" gets the same greeting as one asking for your address, and quick replies still need a person to pick and send them.
On the WhatsApp Business API, you can reply by keyword. In Wasab AI, these are simple rows in a sheet:
| When the message contains | Wasab AI replies |
|---|---|
| price, rate, cost | Our price list for [month] is here: [link]. Tell us the item and quantity for an exact quote. |
| location, address, where | We are at [address], near [landmark]. Maps: [link] |
| timing, open, hours | We are open [10 am to 8 pm], Monday to Saturday. |
Matched rows reply instantly and cost no AI quota. Anything that does not match goes to the AI assistant, which answers only from the business information you gave it and hands the chat to a person when it is unsure. Your team sees every chat in one shared inbox, and every new chat becomes a lead in the pipeline. Starter includes 20 auto-reply rows, Growth 200 and Pro unlimited (pricing).
Yes. The free WhatsApp Business app has a greeting message for new customers and an away message for when you are closed. Turn them on in Settings, Business tools. For replies that depend on what the customer asked, you need keyword auto-replies on the WhatsApp Business API.
A good auto reply thanks the customer, says honestly when you will reply, and gives one next step, such as the details to send or a link. For example: Hi! Thanks for messaging us. We reply within 15 minutes between 10 am and 7 pm. Please send the product name and we will share the price.
Open WhatsApp Business, go to Settings, Business tools, then Greeting message or Away message. Switch it on, paste your message, choose who receives it and, for the away message, the schedule. Save, and it starts working straight away.
The regular WhatsApp app has no greeting or away messages. Install the free WhatsApp Business app for a business number to get them. Avoid third-party auto-reply apps that read your notifications, as they can see all your chats.
A greeting message goes to customers who message you for the first time, or after 14 days without messages. An away message goes to anyone who messages you while you are closed, based on the schedule you set.
Not in the free app. Keyword replies need the WhatsApp Business API with a tool such as Wasab AI, where you list keywords and the reply for each, and an AI assistant handles everything else.
Wasab AI replies by keyword, answers the rest with an AI that knows your business, and puts every chat in one shared inbox. Plans from ₹999 a month.